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How rk44 Handles Your Personal Information

Your account data stays with us — not shared, not sold. This policy covers what we collect when you register, deposit via bKash, Nagad, or Rocket, and use the lobby, and how you can access or remove that data at any time.

Account Data ProtectedbKash, Nagad, Rocket Transactions CoveredRight to Access or DeleteBangladesh-Region Policy
rk44 How rk44 Handles Your Personal Information
DATA SECURITY

How We Protect and Manage Your Information

Security and transparency are built into how we run the account system, not added as an afterthought. Here is what that looks like in practice.

Encrypted Storage Account credentials and payment references — including bKash and Nagad wallet identifiers — are stored with encryption at rest. We do not store full wallet PINs or card numbers on our servers.
Cookie Controls Session cookies keep you logged in across the lobby. Analytics cookies are separate and can be declined through your browser. We do not use third-party advertising cookies that track you off-platform.
Retention and Deletion When you close your account, personal data not required for legal or financial record-keeping is deleted within the period set by applicable law. You can request confirmation of deletion by email.
Data Access Requests You have the right to request a copy of the personal data we hold on you. Submit the request from your registered email and we will respond with a structured summary of your account data.
PRIVACY CONTACT

Reach Us About Your Data

If you want to request a copy of your data, ask us to correct something, or close your account entirely, our support team handles these requests directly. Responses are sent to the email address on your account, so make sure it is current before you write in.

Team online

Email Support

Send your data request to our support address from the email registered on your account. We aim to respond within the timeframe required by applicable law.

Live Chat

Open the chat widget inside your account dashboard to speak with the support team. Available during our published operating hours for account and privacy queries.

Account Settings

Some data — like your contact details and payment method preference — can be reviewed and updated directly inside your account settings without contacting support.

Privacy Policy Questions Answered

These are the questions we hear most often about how your data is handled at rk44.

We collect your name, contact details, and the payment method you choose — bKash, Nagad, or Rocket. We also log your device type and session activity to keep your account secure.

We do not sell your data. We share it only with payment processors needed to complete your transactions and with any authority that requires it under applicable law in your region.

Financial transaction records are kept for the period required by law in the jurisdictions we operate in. Other personal data is deleted or anonymised when it is no longer needed for account operation.

Yes. Email our support team from your registered address and ask for a data access request. We will send you a structured summary of what we hold within the legally required response window.

Contact support via email or live chat and request account closure. Data not required for legal or financial records will be deleted within the applicable retention period after closure is confirmed.

Session cookies are required to keep you logged in. Analytics cookies are optional and can be declined in your browser settings. We do not use advertising cookies that follow you to other sites.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.